We believe one of the most important parts of our service is making sure you can always talk to someone, 24 hours a day, 365 days a year. It's all part of the service.
If you have a query that is not about your specific account details, why not try our Help section.
By Telephone
Lost or stolen cards
(from the UK) 08705 111 444 (from Overseas) +44 870 241 6596
If you have Sentinel Card Protection call 0800 414 717.
If possible, please have your card number to hand.
General inquiries / change of address
08705 111 444 (24 hours a day, 7 days a week) +44 8705 111 444 (abroad)
08705 111 444 (24 hours a day,
7 days a week) +44 8705 111 444 (abroad)
08708 500 268 (textphone)
Goldfish Home Insurance
Sales 0800 88 55 55 (8am-8pm, Mon-Fri, 9am-1pm, Sat)
Inquiries and claims 0870 240 2335 (8am- 8pm, Mon-Fri, 9am-1pm, Sat)
Goldfish Travel Insurance
0845 6011 909 (9am-8pm Mon-Fri, 10am-4pm Sat)
Goldfish Travel Service
0845 345 0085 (8am-9pm Mon-Thurs, 8am-8pm Fri, 9am-6pm weekends and bank holidays)
Goldfish Car Insurance
Quotes & sales
Telephone 0800 066 5992 (8am-8pm, Mon-Fri, 9am-5pm, Sat, 10am-5pm, and 9am-5pm Bank Holidays. Closed Sundays)
Enquiries, amendments & cancellations
Telephone 0845 602 5881 (8am-8pm, Mon-Fri, 9am-5pm, Sat, 10am-5pm, and 9am-5pm Bank Holidays. Closed Sundays)
Claims
Claims 0845 602 2481 (8am-8pm, Mon-Fri, 9am-5pm, Sat, 10am-5pm, and 9am-5pm Bank Holidays. Closed Sundays)
Breakdown Cover
Roadside Emergency (if purchased) 0800 023 4852 (24 hours a day, 7 days a week)
Goldfish Life Insurance
0800 652 9778
Goldfish Loans
0800 587 4458
Ticketmaster/ Goldfish Booking Line
0870 060 1741
By Post
Please send payments to:
Processing Centre
Milton Keynes
MK77 1ZW
(Cheques should be made payable to "Goldfish". Please write your Account number on the reverse of the cheque and send it at least 7 working days before the Payment Due date. Please do not send cash.)
Please send any general correspondence to:
Goldfish
PO Box 3598
Glasgow
G68 9YW
By E-mail
You can send us an e-mail at customer.services@goldfish.com
Please ensure you provide your full name, and either a telephone number or full address. For security purposes, please do not include your account number or any other personal or account information in your e-mail.
Complaints
At Goldfish we aim to provide excellent service to our customers at all times. However, if our standards of service fall below your expectations, the following complaint handling procedure is in place.
First point of contact
You should direct your complaint to:
Customer Liaison Department
PO Box 3598
Glasgow
G68 9YW
We acknowledge all letters of complaint promptly.
We will give you the name or job title of the person
handling your complaint at Goldfish.
We aim to issue a full response within twenty eight
days of receipt of your complaint. If more time is
required to fully investigate and resolve your concerns,
we will keep you informed of the progress of your
complaint. In exceptional circumstances, the longest
we will take to send you a final response will be
eight weeks.
Financial Ombudsman Service
If you are dissatisfied with the final response we send you, you may refer your complaint to the Financial Ombudsman Service. You may also refer your complaint to the Financial Ombudsman Service if we have not sent you a final response within eight weeks. The Financial Ombudsman Service will write to us requesting a summary of the matter, and will liaise directly with us in resolving your complaint. If the Financial Ombudsman Service makes a determination that they will take up your case, the matter will be decided by them following a thorough investigation.
Further details of the Financial Ombudsman Scheme are available from the Financial Ombudsman Service.
Contact details:
Financial Ombudsman Service
Financial Ombudsman Scheme
South Quay Plaza
183 Marsh Wall
Canary Wharf
London E14 9SR
Telephone: 0845 080 1800
Website: www.financial-ombudsman.org.uk
Banking Code
The Banking Code is monitored by the Banking Code Standards Board (BCSB), an independent body that sets standards of good banking practice amongst UK banks and building societies.
Barclays Bank PLC is a voluntary subscriber to the Banking Code. A copy of the code is available on request by telephone on 0870 111 444 or from the Banking Code website at www.bankingcode.org.uk