accessability

At Goldfish we're keen to make our services accessible to everyone and easier for all our customers to use, including those who have a disability.

We'd like to hear from you if you have suggestions for improving the accessibility of our site, or if you have any problems using our services. We're continually reviewing the way we work, and we'll make any reasonable improvements we can to our accessibility.

Textphone users can contact us on 0800 032 0268 for Goldfish customer service. Our textphone number for credit card sales is 08000 858 877. To receive any communication in an alternative format, such as braille, please telephone us on 08705 111 444. We’d be delighted to help.


Browser settings


To improve the visibility of the web pages you may be able to increase (or decrease) the size of text and alter the choice of font. Not all browsers allow you to make changes to the way you view the page. The following are commonly used browsers which allow you to alter the size and font type used.


Internet Explorer users:

To alter the font size

  1. Go to 'View'.
  2. Choose 'Text size'.
  3. Select the appropriate font size, for example 'Larger'.

To alter the font type used:

  1. Go to 'Tools'.
  2. Open your 'Internet Options' window.
  3. Under 'History' choose 'Fonts' and selected your preferred font.
  4. Within 'Internet Options' choose 'Accessibility'. You then need to click on 'Ignore font styles/font sizes specified on web pages'.
  5. Click 'OK'.

This process will ensure that the page you are viewing now appears with your chosen specifications.


Netscape users:

To alter the font size:

  1. Go to 'View'.
  2. Choose 'Increase Font' as many times as you find is necessary for the size that you want.

To alter the font type used:

  1. Go to 'Edit'.
  2. Select 'Preferences' 'Appearance' 'Fonts'.
  3. Choose 'Use my default fonts, overriding document-specified fonts'.

Mozilla Firefox users:

To alter the font size and type:

  1. Go to 'Tools'.
  2. Select 'Options'.
  3. Click on 'Content' icon.
  4. In the 'Fonts & Colours' section, select the desired font and size from the dropdown lists