Travel insurance
Who is covered on an annual policy?
You can select individual cover for yourself or choose cover for you and your partner. Any dependent children aged under 18 are covered free as long as they are travelling with an adult insured under the policy. Any children who are not eligible for the free cover, e.g. if they are travelling alone, can be covered for an additional premium. Please call 0845 603 8488 for full details.
What happens if someone insured under my policy is taken ill or has an accident?
Please call the 24-hour helpline on +44 (0) 1273 400 610. You'll need to quote your policy number and the phone number you're calling from and the Medical Emergency Assistance Company will help you find doctors, hospitals and dentists.
What happens if I have to cut my trip short?
If there’s an emergency back home, you can make a claim under the Curtailment section of your policy**. Again, ring the 24-hour helpline for the Medical Emergency Assistance Company and they'll make all the necessary arrangements for your return. They will advise which costs are covered by your policy.
** Certain conditions apply. Please refer to your policy document for further details.
Am I covered for scuba diving on holiday?
You are automatically covered under your policy if you are a qualified instructor and will be diving to depths of up to 30 metres, for under 14 days. Cover under Hazardous activities is available if you are not a qualified instructor or are diving below depths of 30 metres. See the Full Policy Wording for further details.
* Conditions, exclusions and limitations apply. See Main Policy Wording or your policy document for further details.
Should I take my policy with me when travelling?
Yes, it’s always a good idea to have it with you. You’ll have all the details of your cover, plus the emergency numbers you need should something happen.
Who provides Goldfish Travel Insurance?
Goldfish Travel Insurance is underwritten by AIG UK Limited and administered by UNAT DIRECT. AIG Direct is a trading name of UNAT DIRECT Insurance Management Limited which is authorised and regulated by the Financial Services Authority. Both AIG UK Limited and AIG Direct are member Companies of American International Group Inc (AIG).
What activities are covered by ‘Winter Sports’?
Winter sports cover is available if you pay an additional premium. Winter sports cover includes skiing and snowboarding, off-piste skiing and snowboarding (except in areas considered to be unsafe by resort management), cross country skiing, mono skiing, big foot skiing, cat skiing, blades, langlauf, ski boarding, ice skating, tobogganing and glacier walking or trekking up to 4,000 metres.
* Conditions, exclusions and limitations apply. See Main Policy Wording or your policy document for further details.
Can I get cover for hazardous activities ?
Cover is available for a whole range of adventurous pursuits either automatically under the policy or for an additional premium under Hazardous Activities. Please see the Main Policy Wording or your policy document for the list of sports and activities covered and the conditions, exclusions and limitations that apply.
I'm aged over 70. Can I get cover?
If you are aged 70-74 you can book single trip insurance for £4.10 a day for European destinations. Please contact us for more details.
How can I contact you?
: If you have any questions simply call 0845 603 8488* (8am-8pm Mon-Fri, 9am-5pm Saturday and Sunday) *Calls may be monitored and recorded for legal, regulatory, quality or training purposes.





